Shipping & Returns

Orders are prepared with care. Processing times and delivery estimates shown at checkout may vary during launches, holidays, or periods of high demand.

Available shipping methods, costs and estimated delivery times are displayed at checkout before your purchase is completed.

We begin processing orders as quickly as possible and cannot guarantee that an order can be changed or canceled after submission. Contact us as soon as possible if you notice an issue.

For hygiene, safety, and quality-control reasons, opened or used skincare and personal-care products cannot be returned unless the product arrived damaged, defective, or incorrect. Eligible unopened products must be returned in original condition.

If your order arrives damaged, defective, or incorrect, contact us promptly with your order number and clear photographs of the product and shipping packaging when applicable.

Approved refunds will be issued to the original payment method. Bank or payment-provider processing times may vary.

If tracking shows delivered but you cannot locate the package, check the delivery area, household members, neighbors, building management and the carrier. Contact Client Care if additional assistance is required.

International customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated at checkout.